I do not service overdamper and vintage player pianos.

I assess every piano on a case-by-case basis, and may redirect you to other piano technicians who may have more expertise with specific piano types.

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If I cannot accomodate your request within a reasonable timeframe, I may refer you to fellow colleagues.

I am usually booked out for the next 3 to 4 weeks. Customers can request to be placed on my waitlist for an earlier appointment, should a cancellation occur around their area.

I limit the number of pianos that I service daily to maintain quality standards. I try to improve the playability of your piano whenever possible.

I do not double-book, and will contact you if I am running earlier or later by more than 15 minutes.

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I take online bookings up to 12 months in advance, and most of my regular customers make a booking immediately after a tuning! Bookings can be rescheduled online at any time, and you will receive appointment reminders 2 weeks prior. 

Life happens.

If you need to modify the appointment, please let me know as early as possible. No questions will be asked, no reason will be needed. Changes requested in good faith will not incur any penalty. 

If there is no street parking available, I may contact you to arrange on-site parking.

If you can arrange remote access (for eg electronic key code, location of spare key, or unlocked rear door), I can service the piano without you present. I will message you on entry and exit.

The initial appointment will take approximately one and a half hours, and includes an assessment of your piano.

Payment is taken after the service. I accept contactless card payments via Square (all local cards accepted), cash or bank transfer (direct deposit or PayID).

I can also email an invoice after the appointment if you are absent. 

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I do not pass on any card surcharge.

I sanitize between jobs using hospital-grade antiseptic handrub (3M Avagard), and can wear a mask while at the piano. I am fully vaccinated.

I do not impose a penalty for rescheduling appointments, and encourage customers to err on the side of caution and reschedule if they are feeling unwell.

1) I have accreditation from two major manufacturers (Yamaha and Kawai), and am listed on their websites - click on their logos at the bottom of the page. I have completed further training at Yamaha Piano Technical Academy in Japan (by invitation only), where my tuning and regulation was assessed daily for 4 weeks by senior technicians. I plan to attend further overseas training once my family schedule permits!

The piano servicing industry in Sydney is unregulated; in a field dominated by subjective referrals, manufacturer recognition and recommendation may be the only objective benchmark. 

2) I respect your time, and arrive punctually. I rarely cancel appointments and will contact you if I am running early or late by more than 15 minutes. My arrival is also preceded by multiple reminders.

I am not a "no-show no-call" technician who double-books and reschedules on a whim. This has unfortunately become increasingly prevalent in our industry, judging by feedback from some of my customers who are surprised that I show up on time (to the minute)!

3) I can assist with warranty issues promptly. For Kawai and Yamaha pianos I can submit warranty requests directly and organise replacements and repairs once approved. This minimises your frustration, hassle, time and effort spent. I also educate customers on what are warrantable issues.

4) I rarely charge more than quoted. I fix minor issues at no further cost during tuning appointments, and will inform you if further work is necessary.   

5) I do more than the bare minimum. A piano requires more than regular tunings to stay in optimal condition. I address necessary tasks such as minor regulation and voicing to arrest the gradual degradation of the musicality of your piano.

I tune every piano just as thoroughly as a concert piano. I also review the location and condition of your piano, and recommend proactive steps to make your piano sound better and last longer. I suggest tuning intervals based on your piano's condition and your circumstances, rather than the generic "once per year" or "call me when it sounds out of tune" industry-wide advice. 

I understand Mandarin and Cantonese, but prefer to communicate in English.

Only when I have to.